REFUND AND CANCELATION POLICY

Introduction

At Sunset Journeys, your satisfaction is our top priority. We understand that circumstances can change, and travel plans may need adjustment. This Refund and Cancelation Policy outlines our guidelines for refunds and cancellations, providing clarity and transparency regarding our processes. Please take a moment to familiarize yourself with these terms.

Booking Cancellation

1. Cancellation Requests: If you need to cancel your booking, please notify us as soon as possible. Cancellation requests must be made in writing via email, providing your booking details and reasons for cancellation.
2. Cancellation Fees: Cancellation fees may apply, and they vary depending on the travel arrangements and the policies of our travel partners, including airlines, hotels, and tour operators. We will inform you of any applicable fees when processing your cancellation.
3. Refund Processing Time: Refunds, if applicable, will be processed within a reasonable time frame, subject to the terms and conditions of our travel partners. Please allow time for the processing and the return of funds to your original payment method.

Changes to Travel Arrangements

1. Change Requests: If you need to make changes to your travel arrangements, please contact us at your earliest convenience. We will assist you in modifying your booking, but please be aware that changes may incur additional fees.
2. Change Fees: Changes to travel arrangements, such as rebooking flights or altering hotel reservations, may be subject to change fees imposed by our travel partners. We will inform you of these fees before proceeding with the changes.

Refund Eligibility

1. Eligibility Criteria: Refunds are subject to the terms and conditions of our travel partners. Refund eligibility varies depending on the type of service, the timing of cancellation, and the specific policies of the service provider.
2. Non-Refundable Services: Some services, such as non-refundable airline tickets or special promotional packages, may not be eligible for refunds. We will clearly communicate the refund status for each service at the time of booking.

Travel Insurance

We strongly recommend purchasing travel insurance to protect your travel investment. Travel insurance can provide coverage for unforeseen circumstances, including trip cancellations, medical emergencies, and travel delays. Please inquire with our team for insurance options.

Contact Us

If you have any questions, concerns, or refund requests, please contact us using the following details:

Address: 1515 Surf Ave, Brooklyn, NY 11224 USA

E-mail address: support@sunset-journeys.com

Governing Law and Jurisdiction

This Refund and Cancelation Policy is governed by the laws of the United Arab Emirates. Any disputes arising from or relating to this policy will be subject to the exclusive jurisdiction of the courts of the United Arab Emirates.

Changes to Refund and Cancelation Policy

We may update this Refund and Cancelation Policy to reflect changes in our services or for legal reasons. Any changes will be posted on our website. Please review this policy periodically for updates.

Sunset Journeys is committed to providing you with the best travel experiences and service. We appreciate your understanding and cooperation in adhering to these refund and cancellation guidelines.